Verified Answers is available on the Team and Business plans only. If your organization is on the Free or Solo plan, this feature will not be accessible until you upgrade.
How verified answers work
When a user submits a question, Knoq checks it against your organization’s library of verified Q&A pairs before running the standard AI search. If a match is found — either exact or semantically close — Knoq surfaces that verified answer at the top of the response, visually distinguished with a verified badge (a shield or checkmark icon). The standard AI-generated answer may still appear below it for additional context. Verified answers are injected into the prompt context at the start of every session, so Knoq is always aware of your organization’s authoritative answers when formulating responses.For admins: creating verified answers
Only users with an Admin role in the organization can create, edit, and revoke verified answers.Navigate to Admin → Verified Answers
In the top navigation or admin sidebar, go to Admin, then click Verified Answers.
Fill in the Question field
Enter the question exactly as users are likely to ask it. You can write it naturally — Knoq uses semantic matching, so minor phrasing variations from users will still surface this answer.
Fill in the Answer field
Write the authoritative answer. Be precise and complete. This is what your users will see with the verified badge, so it should be accurate enough to stand on its own without additional AI-generated context.
- Write the question the way users actually ask it. “What is our parental leave policy?” will match better than “Parental leave policy information.”
- Keep answers self-contained. Users may see only the verified answer; don’t assume they’ll read the AI-generated context below it.
- Include links where appropriate. If the authoritative source is a Notion doc, a Confluence page, or an HR portal, link to it directly in the answer text.
For admins: managing verified answers
The Verified Answers table at Admin → Verified Answers lists every Q&A pair in your organization’s library. The columns are:| Column | Description |
|---|---|
| Question | The question text as entered |
| Verified by | The admin who created or last updated the answer |
| Verified date | When the answer was last saved or updated |
| Status | Active (shown to users) or Revoked (hidden from users) |
For users: recognizing verified answers
As a regular user, you don’t need to do anything differently — verified answers appear automatically when your question matches one in the library. When Knoq finds a matching verified answer, it appears at the top of the response in a visually distinct card, marked with a shield or checkmark badge and a label such as “Verified Answer.” This tells you that a human admin in your organization has reviewed and approved this answer, and that it reflects your organization’s official position on the topic. The AI-generated search results may appear below the verified answer for supplementary context. If you see only a verified answer with no AI search, it means Knoq determined the verified answer was sufficient and complete.When to use verified answers
Verified Answers are most valuable for questions where consistency and accuracy are non-negotiable. Common use cases include:HR policies
Vacation accrual, parental leave, expense reimbursement limits, performance review cycles, and other policy questions that have a single correct answer.
Legal and compliance
Data handling procedures, acceptable use policies, NDAs, and any question where an incorrect answer could create legal or regulatory risk.
Standard procedures
Incident response runbooks, deployment procedures, on-call escalation paths, and other operational workflows that must be followed precisely.
Product FAQs
Pricing, feature availability, integration compatibility, and other product questions your sales or support team answers repeatedly.