Your organization’s members are managed from the Admin panel, which is accessible to org admins only. From there you can invite new teammates by email, assign roles, monitor pending invitations, and remove access when needed. Seat limits are enforced in real time — both accepted members and unexpired pending invitations count against your plan’s seat quota.
Inviting members
Invitations are sent by email. The recipient receives a unique link that must be accepted before they gain access to your organization. Pending invites count against your seat limit immediately, so plan your invitations accordingly.
Open the Members page
In the left sidebar, click Admin, then select Members. You’ll see a list of current members along with any pending invitations.
Click Invite
Select the Invite member button in the top-right corner of the Members table.
Enter the invitee's email address
Type the email address of the person you want to invite. Invitations are tied to a specific email — the recipient must accept using the same address.
Set a role
Choose whether the invitee should join as a Member or an Admin. You can change a member’s role at any time after they’ve joined.
Send the invitation
Click Send invite. Knoq dispatches the invitation email and the entry appears as Pending in your Members list until accepted.
Member roles
Every member of your organization has one of two roles. Roles can be changed by any admin from the Members page.
| Role | Capabilities |
|---|
| Admin | Invite and remove members, change member roles, configure SSO, manage billing, mark verified answers, view audit logs (Business tier), and access all admin settings |
| Member | Send queries in chat, connect personal integrations, view shared knowledge, and access all non-admin workspace features |
Seat limits
Your plan determines how many members — including pending invitations — can exist in your organization at one time. The seat count is checked both when an invitation is sent and again when it is accepted, so you will not accidentally exceed your limit.
| Plan | Seats |
|---|
| Free | 1 |
| Solo | 1 |
| Team | 10 |
| Business | Unlimited |
Pending invitations
Invitations that have been sent but not yet accepted appear as Pending in the Members list. From the pending row you can:
- Resend — rotates the invite token and sends a fresh email to the recipient. Use this if the original email was lost or expired.
- Revoke — immediately cancels the invitation and frees the seat it was holding.
Invitations expire automatically after a set period. Once an invitation expires, the seat it held is freed and an audit entry is written (on Business tier).
Removing members
You can remove any member from your organization at any time. Removal is instant — the member loses access to the workspace, their connected integrations are cleaned up, and their session is invalidated.
Go to Admin > Members
Open the Members page from the Admin section in the sidebar.
Select the member
Find the member you want to remove and click their row to open their options.
Click Remove
Select Remove member and confirm the action. The member is removed immediately.
Removing a member is immediate and cannot be undone. The removed member will lose access to your organization the moment you confirm. To restore their access, you must send them a new invitation.
Leaving an organization
Members can leave an organization themselves from Settings > Your account. Leaving frees the seat and removes the member’s access, just like an admin-initiated removal.
There is one exception: if you are the sole admin of your organization, you cannot leave. You must first promote another member to the Admin role before you can leave. This prevents an organization from being left without any admin. 